Graphic Services Score 4.2 of 5

Thank You for Your FeedbackWe recently conducted our annual survey of graphic services customers. First of all, my sincere thanks to everyone who participated: nearly 300 of you took the time to answer our questions and we are grateful. We have pored through the results and read through every single word of your comments. Thanks to everyone who wrote critical feedback: we want to solve the issues you have had with using our services and make it easier and better for you. Our team is also responding to individual respondents with any concerns or issues.

And of course, every word of positive feedback encourages our team and makes us happy, and we’re grateful for your appreciation.

So, how did we fare?

I’m happy to report that our scores have improved this year. We are rated 4.2 on overall services, with 5 being the best. We are 4.4 on turn times, 4.3 on both reliability of delivery and quality of graphic work, 4.2 on our ordering system, and 4.1 on price. We score slightly less on customer service (3.9 for email customer service and 3.6 on phone customer service), and we’re already taking steps to improve that.

What is even more encouraging is that we score highly on the three attributes of our services that customers consider most important: quality of graphic work, turn times and reliability of delivery.

Here are some of the many comments we got that our team wants to print out and hang around the office.

Affinity Express is an outstanding company to do business with. I have used them for several years and they have always exceeded my expectations.

I consider Affinity Express one of my best resources and appreciate your being available to me.

Always do a great job! Very easy to work with. Glad to have your service—makes my job so much easier.

Excellent service. We’re often contacted by your competitors but we have no reason to consider making a change.

You do a wonderful job, wish all my vendors were as responsive as you.

I think your company rocks! So fast and great prices worth every penny.

I have been with Affinity Express for around 10 years, and am usually pleased with the results on the first try.

A very useful service that I recommend regularly to my friends and associates.

But the best news of all is that we got a grand 4.5 out of a possible 5 in answer to the question:

Over the next three months, how likely are you to use Affinity Express again?

Thank you, and we look forward to serving you!

At Affinity Express, we are always striving to improve our performance to serve your needs more effectively. Your valuable feedback, either via responding to a survey like this one or by taking the time to make a phone call or sending an email to our team, is instrumental to informing the team on where we need to focus. We are grateful for the ongoing communication from our loyal and supportive customers. Please keep the feedback coming our way. We will always listen and do our best to implement your ideas.

About Joanna Grant
One of the founders of Affinity Express, Joanna is vice president of Graphic Production and Support Services at the company.

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